Privacy Policy

Effective Date: Feb 4th, 2024

1. Introduction

Welcome to Gottea.in (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.gottea.in (the “Site”) or make a purchase from the Site. This policy is in compliance with the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Data Privacy Rules”) of India.

2. Definitions

• Personal Information: Any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

• Sensitive Personal Data or Information (SPDI): As per Rule 3 of the Data Privacy Rules, this includes:

• Passwords;

• Financial information such as bank account, credit card, debit card, or other payment instrument details;

• Physical, physiological, and mental health conditions;

• Sexual orientation;

• Medical records and history;

• Biometric information.

3. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

• Device Information:

• Examples: Version of web browser, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

• Purpose: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

• Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Order Information:

• Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose: To process your orders, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertising related to our products or services.

• Source: Collected from you during the purchase process.

• Customer Support Information:

• Purpose: To provide customer support.

• Source: Collected from you when you contact us for assistance.

4. Use of Your Information

We use your personal information for various purposes, including:

• To provide, operate, and maintain our website;

• To improve, personalize, and expand our website;

• To understand and analyze how you use our website;

• To develop new products, services, features, and functionality;

• To process your transactions and manage your orders;

• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;

• To process your transactions and send you related information, including purchase confirmations and invoices;

• To send you technical notices, updates, security alerts, and support and administrative messages;

• To detect and prevent fraudulent transactions and other illegal activities;

• To comply with legal obligations.

5. Sharing of Your Information

We may share your personal information in the following situations:

• With Service Providers: We may share your personal information with third-party service providers to monitor and analyze the use of our website, to contact you, to advertise on third-party websites to you after you visited our website, for payment processing, and to ship your orders.

• For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

6. Security of Your Information

We adopt reasonable security practices and procedures, as mandated under the IT Act and Data Privacy Rules, to protect your personal information and SPDI. These measures include administrative, physical, and technical safeguards to prevent unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You have the right to access and correct your personal information held by us. You can request updates or corrections to your information by contacting us at contactus@gottea.in.

• Withdrawal of Consent: You may withdraw your consent to the collection and processing of your SPDI by contacting us. Please note that withdrawal of consent may affect our ability to provide you with our services.

• Grievance Redressal: If you have any grievances related to the processing of your personal information or SPDI, you may contact our Grievance Officer:

Grievance Officer: Armaan Bindra
Email: armaan@gottea.in
Contact Number: +918851194815
Postal Address: Khasra No. 258, Lane Number 3, Saidulajab, New Delhi, Delhi, 110030

We will address your concerns in accordance with the IT Act and Data Privacy Rules.

8. Retention of Information

We retain your personal information only as long as necessary for the purposes for which it was collected or as required under any other law. Once the information is no longer necessary or upon your request, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contactus@gottea.in

Postal Address:

THEGOT HOSPITALITY PVT LTD

Got Tea,
Property No. 2., Ground Floor,
B-6 Market, Safdarjung Enclave
New Delhi, 110029,
India

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.